Success Stories
"RSM McGladrey’s CRM team is a talented and extremely knowledgeable group. Their input gave our system its competitive edge."
“I’ve worked with other consultants and the CRM Team at RSM McGladrey is top rate. I’ve never had the feeling that they were training on the job and learning as they provided me support. I have not yet found much that they can not answer immediately or later that same day. It is a pleasure working with them. They have never not helped us work out a problem and fix it.”
Scott Phillips, Director of Information Technology
Background
International Process Plants (IPP) buys discontinued or closed plants (building, property and equipment) to resell in individual pieces or as a complete sale. They have been in business since 2002 and operate with 55 employees in the U.S., UK, Germany, Italy, France, Russia, Romania, Saudi Arabia, China, Korea, India and the Czech Republic.
Project
Situation
- New business with no system in place
- Selected system based on competitive advantage
Solution
- Microsoft Dynamics CRM was configured to order, track, and manage their inventory
- Real-time web integration for entire inventory
- Electronic manuals (compared to competition which uses paper)
Outcomes
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Growth at a rate of 50% per year since opening its doors
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Real-time, seamless integration with the company website – manage inventory and capture leads
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Centralized system throughout the U.S., UK and Europe
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Increased efficiency by reducing manual work load
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System has made them an industry leader – acting proactively while the competition is stuck in reactive mode