Success Stories
“Dynamics™ CRM has revolutionized our company by eliminating 80 percent of our manual workload, increasing our efficiency by 99 percent, and reducing the interruptions to production by 40 percent"
“With the Dynamics CRM system, we have eliminated all the duplication of efforts, streamlined our sales process with improved turn-around, and the CRM system automatically creates the internal document we need to support our internal process and ISO requirements. As a result, we are now more efficient, our sales team is more effective, and our customer satisfaction has increased considerably.”
Christopher Toppi, General Manager at Compass Wire Cloth Corporation
Background
Compass Wire was manually processing their sales orders. At that time, the process would take them two to three days per order to deliver to the warehouse for production. The process included: handwriting of the original order from the customer, entering the order into a log, recording the order in Microsoft Dynamics SL Accounting System, re-writing the order onto a job card, and finally, someone hand delivering these orders to the production department.
Project
Situation
- Manually processing sales orders
- Manual process delayed delivering of orders to warehouse by 2-3 days
- Duplication of order information - handwriting order, entering into log, entering into ERP system
- No centralized system for departments to access
Solution
- Implement Microsoft Dynamics™ CRM Business Solution
- Integrate Microsoft Dynamics™ CRM to Microsoft Dynamics™ SL
- Information is shared among the departments
Outcomes
- Solutions eliminated re-entry of job ticket for production
- Orders were filled faster and with less manually work, reflecting a 40% reduction in interruptions
- 80% of the manual paperwork has been eliminated
- Internal documentation is automatically created to support ISO requirements