Success Stories
"The implementation of Microsoft Dynamics™CRM Business Solutions has improved our efficiency by allowing us to create processes, identify trends in the schools, and react faster to problems"
"Microsoft Dynamics™ CRM was a facilitator for our growth. Before Microsoft Dynamics™ CRM was installed, Goddard was managing its records in Excel spreadsheets among multiple departments with inconsistent information. Since the introduction of Dynamics™ CRM, information has been centralized between departments and processes were developed. Gone is the time when it took four to five days to get an answer, now answers are available immediately in the Dynamics™ CRM system. The other major problem with our manual spreadsheet system was inconsistent information. Data was updated in a spreadsheet by one department and not with others so information was inconsistent among departments and their customers. Regular meetings were needed to update critical information that CRM now maintains in real-time."
William Mackey, Director of Information Technology at Goddard Systems, Inc.
Background
Goddard Systems Inc. is the Childcare Franchise operating the Goddard School® network throughout the United States. Goddard Systems Inc. supports 285 schools nationwide.
Project
Situation
- Departments working in Excel spreadsheets
- Meetings were needed to correctly update common data
- Information was hard to locate and unorganized
Solution
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Implemted an integrated system of Microsoft Dynamics GP, Microsoft Dynamics CRM, and SharePoint
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Dynamics CRM was developed to manage key relationship, such as franchise owners, real estate development, construction management, daily operations of schools, quality assurance, advertising and marketing, lead management (Child Registration), IT Help Desk, Franchise Relation Help Desk, and competition management.
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Dynamics GP supports their back-end finanical system for the franchises
- SharePoint acts as a portal between Goddard (corporate) and the school owners providing secure, real-time access to child inquiries, quality assurance review, and financial data.
Outcomes
- Better collaboration between departments and school owners
- Tighter integration of critical business systems – financial system, relationship management, and project management
- Less manual operations
- Streamlined workflows and business processes
- Extended visibility into all areas of the business