Accelerators deliver extended capabilities to Microsoft Dynamics™ CRM 4.0.

Microsoft released in April 2009 Microsoft Dynamics™ CRM Solution Accelerators.  These 8 Solution Accelerators are available at no cost, free to download, and designed exclusively for Microsoft Dynamics™ CRM 4.0.

The current release of Accelerators for Microsoft Dynamics™ CRM includes the following:

• Analytics - Analyze data and act strategically - Extends business intelligence for Microsoft Dynamics™ CRM 4.0 delivering sales, service and operations dashboards & scorecards and data visualization
• eService – Deliver superior multi-channel service 24 x7 - A self-service portal that fully integrates into Microsoft Dynamics™ CRM customer service, so your customers can view and edit their personal information, open a service case, search for a solution, and schedule services in a time frame that meets their needs
• Enterprise Search - Provide the right information to the right people - Find, view, and act on CRM data more easily across the enterprise using Web-based search tools in Microsoft Office SharePoint Server while maintaining data security and integrity
• Event Management - Capture end-to-end event data & leads and report on event ROI - Allows organizations to seamlessly set up, manage and optimize events and then effortlessly capture and track all responses and leads from those events to maximize revenue opportunities
• Extended Sales Forecasting - Manage and grow pipeline - View and classify sales opportunities more easily. Managers can track sales targets, budgets, and performance against forecasts over any desired time period, enabling them to understand their sales pipeline more clearly and make better-informed decisions
• Sales Methodology - Track and exceed sales projections, grow revenue - Enables customizations and guidance on integrating Microsoft Dynamics CRM with leading sales methodology solutions from Target Account Selling (TAS), SPI Solution Selling and Miller Heiman
• CRM Event Notification - Efficiently deliver information relevant to business roles - Enables your teams to automatically receive regular notifications of important business events. Users can receive events in the way that makes the most sense for them, including through Microsoft Outlook, a Web portal, or Windows Vista gadget
• Business Productivity – Manage consistent processes - Provides a toolkit for time-saving workflows for key processes such as data auditing, selling processes, complaints management and others

 

 

 

 

As a part of each Accelerator, many of the following components will be included:

• Data (entities and forms)
• Workflow configurations
• Business intelligence (Custom reports, data models, and analytical tools)
• Source code (full source code samples)
• Documentation

 

Accelerators are available for downloaded:

http://crmaccelerators.codeplex.com/Release/ProjectReleases.aspx?ReleaseId=19132

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