Hosted CRM & ERP Accounting Software Solutions

RSM McGladrey is a SAS 70 Level II Certified Application Service Provider

Dedicated hosting by RSM McGladrey provides a secure, maintained platform with data backup and disaster recovery without costly hardware investments or the hassles of managing equipment

Setting up and maintaining these systems is costly and time consuming.  Hosting frees up resources which become available to other areas of your business.

Hosting Services benefits you with:

• Small upfront investment –  Save thousands in upfront costs and utilize applications which may not be otherwise affordable to install and run
• Predictable monthly costs – Lower your total cost of ownership by reducing fixed costs and overall expenditures for hardware, applications and administration
• Faster time to market – RSM McGladrey Hosting Services already has the equipment, applications and expertise in house so applications are rolled out within weeks instead of months
• Focus on core competencies - Focus your staff on the core business and let our certified professionals manage the critical data and administer the complex IT network
• Available resources – Our local consultants and National Support Center provides technical system support to local offices during normal business
  hours (12 hours a day, five days a week) with extended support available
• Growth potential – Hosting Services can easily increase user capacity by adding additional infrastructure on demand or implement upgrades and customizations in response to your business' growth or change
• Reduced security risk – Hosting Services meets or exceeds industry standards by taking every precaution, including disaster recovery planning and annual third-party security inspections. RSM McGladrey’s Hosting Services is SAS 70 Type II compliant by a third-party auditor

RSM McGladrey Application Hosting

SAS 70 – Level II Compliant
Meet certification requirements to maintain Microsoft’s Gold Certified Partnership.

The SAS 70 – Level II audit sets requirements for our ASP hosting policies and procedures to insure premium service for clients, channel partners and industry contacts. During the annual third-party review, our hosting facility and procedures are audited, specifically including:

• Written Service Level Agreement (SLA)
• Standard Agreement
• Data center facilities
• Security
• Data backups
• Written policies and procedures
• Customer support
• Staging and test environment
• Equipment maintenance
• Staff training

Meeting these certification standards demonstrates our commitment to our clients with the most robust
and secure hosting solution available.

Data Center Facilities

Our servers co-located in Tier 3 Data Centers located in Minnesota. The facilities are protected from intrusion and failure by multi-layered security, failsafe redundancy, diversity measures and rapid response recovery measures.

• Extensive physical security - Pass card entry, biometric recognition, digital surveillance equipment, standard 19-inch lockable cabinets, 24-hour-a-day escorted access and 24-hour-a-day monitoring from redundant Network Operations Centers.
• Environmental controls - State-of-the-art controls for temperature, humidity and smoke, and fire detection and suppression protects the data centers and your hosted infrastructure.
• Reliable Internet connectivity - Multiple independent connections to Tier 1 Internet access providers maintain and balance Internet traffic. Fully redundant connectivity provides an uninterruptible data communication infrastructure.
• Power redundancy - Uninterruptible power supplies, power conditioning units and high capacity generators guarantee a redundant, reliable, stable power environment.
• Total client support - Dedicated teams of certified engineers, systems administrators and service account managers on staff to go beyond the SLA. These teams are on call 24 hours a day to respond to monitoring alerts.

Our Architecture

Hosting Services offers the highest level of reliability and safety through redundant systems, redundant Internet connections, routine backups and comprehensive disaster recovery.

• Dedicated or Shared - Clients may choose between dedicated environments that are built to specification and devoted solely to their applications, or our shared environments.
• Remote Client Technology - Microsoft Windows servers, Microsoft SQL servers Microsoft Terminal Services and Citrix are the key technologies at the core of our hosting architecture. Centralization of servers & applications that enable users to access them from anywhere over a wide variety of connectivity options. Less downtime and reduced staffing burdens.
• Scalability – easy for growth and management of clients’ systems.
• Disaster Recovery – Hosting Services maintains a business continuity plan (BCP) that defines extensive tactics and procedures for a complete restore of the entire hardware and software environment (operating system, applications and data).

System Administration

Hosting Services oversees a wide range of critical administration functions to ensure the highest level of performance for our application hosting services:

Software

• Installation of software onto the server infrastructure.
• Scheduling of upgrades and patches coordinated with client’s timeframe.
• Installation and testing of software patches and service packs.

Microsoft SQL Server Database

• Perform Microsoft SQL Server DBA functions for supported software.
• Manage change control, including version upgrades.
• Monitor Microsoft SQL Server performance and error logs.
• Performance tune Microsoft SQL Server.
• Perform database dump restorations according to change control procedures.

Hardware

• Install the client-licensed and ASP-provided software onto the server configuration according to standard installation procedures.
• Maintain, service and repair hardware and other peripherals that are part of the system.
• Plan and test hardware device driver updates and patches.
• Monitor hardware.
• Perform BIOS and firmware updates when appropriate.

Anti-Virus

RSM McGladrey uses industry standard practices and industry standard anti-virus software.

• Run real-time on-access virus detection software
• Update virus software definitions daily
• If a virus is detected that presents a serious and urgent risk, our data center staff performs industry standard preventative measures in an attempt to isolate the virus and prevent potential damage.

Backup & Restore

• Manage backup and restore operations for customer data residing at the data center.
• Tapes are rotated off-site to a secure facility weekly
• Monthly tape backup integrity testing.
• Data stored on tape is encrypted

Client Support

RSM McGladrey is your single source for application and hosting support.

• Our local consultants provide implementation, application support and any needed customization through one of our more than 100 offices nationwide.
• Our National Support Center provides technical system support to local offices during normal business hours (12 hours a day, five days a week) with extended support available.

User Account Change Control

RSM McGladrey coordinates account control with our clients to add, change, delete and disable user accounts. All user account changes are documented.

Data Security

Data is secured using multiple layers of protection including:
Cisco Security Appliances
Intrusion Detection Systems
Secured Layer 3 Cisco Switching
Intensive logging and monitoring